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Traditions Senior Living Communities Receive 2023 Customer Experience Award from Pinnacle Quality Insight

INDIANAPOLIS, INDIANA, February 6, 2023 – Traditions Management, one of the Midwest’s leading, privately owned providers of assisted living, memory care, and independent living announced today that it was the winner of the Pinnacle Quality Insight 2023 Customer Experience Award, with honors in:

  • Activities
  • Cleanliness
  • Combined Average
  • Communication
  • Dignity and Respect
  • Move-in Process
  • Personal Care
  • Quality of Food
  • Recommend to Others
  • Response to Problems
  • Safety and Security
  • Variety of Food/Menu Choices
  • Overall Satisfaction 

Qualifying for the Pinnacle Customer Experience Award means that Traditions Management communities placed in the top 15% of care providers nationwide across a 12-month average.

Andy Wade, COO and Principal of Traditions Management congratulated the winners. “This award and individual honors for our communities are so well deserved. Families and residents don’t limit their feedback to one interaction or experience, but cumulative satisfaction that only comes with daily excellence. Our team members focus on each resident and every aspect of care and wellness, so it’s wonderful for them to be recognized for their commitment.”   

Traditions not only celebrates the annual awards, but gathers real-time survey results each month to gain a better understanding of resident and family needs and to make improvements when necessary.

Community Winners are As Follows


About Pinnacle Quality Insight

A customer satisfaction measurement firm with 26 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada, and Puerto Rico.


About Traditions Management

Traditions Management is one of the Midwest’s leading, privately owned providers of Independent Living, Assisted Living and Memory Care. Traditions currently owns and operates 27 senior living communities throughout the Midwest and northeast and continues to grow sustainably by practicing its Core Values of care with dignity, important versus necessary actions, socialization, choices, and service. For more information, please visit www.traditionsmgmt.net.