Dear Staff of Traditions, — Bonnie C.
My 90 year old mother, Ellen has lived at Traditions at Reagan Park since November 2014. The first person that I met while applying for an apartment was Emily. Emily was extremely informative, very friendly, efficient, and has always responded quickly to our inquiries, phone calls, and emails. Emily understands the needs of senior citizens and elder-care, is very patient and accommodating, and she also understands the concerns of family members. She has been very helpful as my mother goes through the stages of dementia and has helped to provide some accommodations.
At the door and when I call, I encounter the receptionists including Sophia, Betty, Alice, and Jennifer. Not only are they friendly, but they go the extra mile to find Mom‘s nurse, to answer questions, and to pass on messages to nurses in regard to my mother and her care. They are also very friendly and patient with my mother who is sometimes less than nice to them.
During the pandemic closure, while visiting with my mother outside, I had the opportunity to get to know activity director April a bit better. Again she was friendly and accommodating during a very tough and stressful time. I have not had much opportunity to get to know activity directors as Mom declines to participate in activities, but I have witnessed the full calendar of activities posted and distributed to residents. I’ve also witnessed activities taking place and much joy on the faces of participating residents. While trying to get my mother to participate in activities, an activity director came to her apartment and went through the monthly calendar to help her pick out activities that matched my Mom‘s declining interests. This was done with much patience and interest in my mother. During the pandemic closure, activity directors brought the activities to the hallway and doorways of residents. My mother often shared the excitement of these activities!
One of the first nurses that we encountered and grew to love was Robert. He has since left Traditions, but I have found all of the nurses to be gentle, caring, responsive, giving of their time to address any and all needs, professional, and loving to my mother. Currently Nurse Indi is a huge blessing to my mother’s care. She gives much time to my mother, more than she has to, is always extremely patient regardless of my mother’s mood or demeanor, goes above and beyond to address my mother’s needs and to repeatedly answer the same questions. Nurse Indi also takes my phone calls, returns calls to me, and calls to inform me of any information I need to know. She gives much of herself to her work and to her residents. I have encountered many other nurses, QNAs, CNAs. etc. ( Shai, Becky, Shyanna, Trisha, Shannon, Vanita, Patricia, and many I do not recall by name) and I don’t remember one occasion where I felt they did not provide quality care and more importantly, loving patience for my mother. The medical care staff not only provide medicine and medical care, but they also provide for many needs such as finding the TV remote control to the TV, finding my mother’s hearing aid that she has stacked newspapers upon or lost while sleeping, putting on mother’s knee high hose, being a companion and communicating with mom about her newest sewing project, and sometimes praying with mom.
There are days when I have a question and I’m not quite sure who to call so I send an email or call the director. Angela is quick to respond to my inquiries, even on her days off or after hours. She follows up and returns phone calls or emails until my inquiry is brought to completion. She also takes time to visit with my mom in her apartment and to address any concerns or complaints from my mother.
As my mother’s mind has declined due to dementia, so has her desire to socialize and to eat meals. The pandemic also contributed to a decline in socialization with groups of people. Mom often gives many compliments to the chef and dining room staff. She makes friends with them and wants to make aprons for them or give them gifts. She often wants to share recipes for them to fix. Whether being served in the dining room or receiving food service in her apartment, staff have always been very kind, patient, and try to meet my mother’s sometimes interesting and complicated requests.
I often tell people about Traditions at Reagan Park assisted-living, about our wonderful experience, and about what a beautiful, clean facility it is for my mother to live in these last years of her life. While the facility is beautiful, what takes place on the inside gives me comfort in knowing that my Mom is well cared for 24 hours a day, 7 days a week! I feel very blessed that seven years ago I was able to get my mother into such a safe, comfortable, and supportive environment!
Thank you for your dedication and care for my mother!"